FAQs
How long does pre-order take?
- Typically around 2-3 weeks but it depends on the product, you may view the full guide here
I'd like to follow up on the status of my order. When will it be shipped out?
- If your order is on hand, shipping lead time can be found below
- If your order is for pre-order, you may view the pre-order guide to know the ETA
What are your shipping options?
- Pick up or delivery
- For pick up:
- Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
- Orders placed before 12nn will be ready by 1pm | before 4pm by 5pm
- For delivery, we use Lalamove for Metro Manila, JRS for Provincial. Lead time is after 1-2 days of packing is:
- Metro Manila: 1-4 days
- Provincial: 3-10 days
How do I track my order?
- Visit our website www.gvnthelabel.com and click the chatbot option in the lower right corner
- Click track my order
- If it's still awaiting fulfillment, that means your order has been shipped yet
- BPI
- GCash
- PayMongo - For Credit Card
What is your return and exchange policy?
- Check here to view our policy.
How do I clean my bag/shoe?
- Our products are made with vegan leather and should be given some TLC!
- We advise that you wipe your item with a damp cloth & allow it to air dry. Make sure to store it in a dry area as well to avoid moisture build-up.
Do you have a size chart?
- Yes we do! Click here.
- If you're still having troubles or are unsure, send us a message on Instagram with your usual cm measurements and US size