1. What are your shipping methods? How much is shipping?
We ship via DashDelivery, whose delivery takes 1-3 working days for Metro Manila addresses. As for provincial addresses, we ship via Xend/LBC. The rates for shipping are 180 PHP for metro manila and 290 PHP for provincial shipping addresses.
2. When do you ship out paid orders?
We ship packages on Tuesdays & Thursdays, with the exception of Public Holidays.
3. What are your payment methods?
BDO Over the Counter or BDO Online Deposit
4. Do you accept Made-To-Order bags?
No, we do not.
5. What is your return and exchange policy?
For bags - We accept exchanges within 3 days after delivery (with valid reason).
For footwear - We accept exchanges within 3 days after delivery with valid reason. However, a change of size will not be allowed.
6. How do I clean my bag?
Do not immerse it in water. Simply wipe a damp cloth around the bag and allow it to dry.
7. Do you have a physical store where I can check your products out?
Unfortunately, we do not have a show room yet. We do, however, join bazaars once or twice a year.
8. Where do I find reviews about Giovanne the Label?
You may check our feature articles out to know more about Giovanne the Label:
- Candy Magazine - 4 Local Brands For Your Hand Bag Fix
- When in Manila - 3 Kinds of Bags for 3 Types of Women
- Preview - Online Store of the Week: Giovanne the Label
- Spot.ph - We Found The Perfect Couple Bags For You And Your Boyfriend
- L'Officiel - The Case for the Unbranded Bag