FAQs

1. What are your shipping methods? How much is shipping? 

We ship via Xend, whose delivery takes 1-3 working days for Metro Manila addresses & 1-7 for provincial ones. The rates for shipping are 180 PHP for metro manila and 290 PHP for provincial shipping addresses. We also have same day delivery via Grab Express or Lalamove - fee to be shouldered by the buyer. 

2. When do you ship out paid orders?  

We ship packages on Tuesdays & Thursdays, with the exception of Public Holidays.

3. What are your payment methods? 

BDO Over the Counter or Online Deposit

4. Do you accept Made-To-Order bags? 

No, we do not. 

5. What is your return and exchange policy? 

We accept exchanges within 2 days after delivery (with valid reason).

6. How do I clean my bag? 

Do not immerse it in water. Simply wipe a damp cloth around the bag and allow it to dry. 

7. Do you have a physical store where I can check your products out? 

Unfortunately, we do not have a show room yet. We do, however, join bazaars once or twice a year.  

8. Where do I find reviews about Giovanne the Label? 

You may check our feature articles out to know more about Giovanne the Label: