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FAQs

1. What are your shipping methods? How much is shipping? 

We ship via ByWay, whose delivery takes 1-5 working days for Metro Manila addresses & 5-7 working days for provincial addresses. The rates for shipping are 180 PHP for metro manila and 310 PHP for provincial shipping addresses.

2. When do you ship out paid orders?  

We ship packages on Tuesdays & Thursdays, with the exception of Public Holidays.

3. What are your payment methods? 

BDO Over the Counter or BDO Online Deposit
UnionBank Over the Counter or BDO Online Deposit
PayMongo - For Credit Card

4. Do you accept Made-To-Order bags? 

No, we do not. 

5. What is your return and exchange policy? 

For bags - We accept exchanges within 3 days after delivery (with valid reason).

For footwear - We accept exchanges within 3 days after delivery with valid reason. However, a change of size will not be allowed. 

6. How do I clean my bag? 

Do not immerse it in water. Simply wipe a damp cloth around the bag and allow it to dry. 

7. Do you have a physical store where I can check your products out? 

Unfortunately, we do not have a show room yet. We do, however, join bazaars once or twice a year.  

8. Where do I find reviews about Giovanne the Label? 

You may check our feature articles out to know more about Giovanne the Label: