FAQs

1. What are your shipping methods? How much is shipping? 

We ship via DashDelivery, whose delivery takes 1-3 working days for Metro Manila addresses. As for provincial addresses, we ship via Xend/LBC. The rates for shipping are 180 PHP for metro manila and 290 PHP for provincial shipping addresses.

2. When do you ship out paid orders?  

We ship packages on Tuesdays & Thursdays, with the exception of Public Holidays.

3. What are your payment methods? 

BDO Over the Counter or BDO Online Deposit

4. Do you accept Made-To-Order bags? 

No, we do not. 

5. What is your return and exchange policy? 

For bags - We accept exchanges within 3 days after delivery (with valid reason).

For footwear - We accept exchanges within 3 days after delivery with valid reason. However, a change of size will not be allowed. 

6. How do I clean my bag? 

Do not immerse it in water. Simply wipe a damp cloth around the bag and allow it to dry. 

7. Do you have a physical store where I can check your products out? 

Unfortunately, we do not have a show room yet. We do, however, join bazaars once or twice a year.  

8. Where do I find reviews about Giovanne the Label? 

You may check our feature articles out to know more about Giovanne the Label: