Return & Exchange Policy

General Policy

We only accept exchanges for unused items within three (3) days after delivery. It must be in the same condition (product and packaging) as when it was delivered. Acceptable reasons for exchange include: 

• Change to another size
• Wrong Item Shipped (wrong style/color/size)
• Damaged Item

Reasons not accepted are: 

• Change to another color 
• Sale items (these are final sale and can no longer be exchanged once shipped)

Process

1. Fill up our exchange request form. Click here to access.

2. Once you've submitted the form, kindly expect a reply via e-mail within 2 days. After we've reviewed & approved your request, delivery details will be sent in the same e-mail. 

• If the replacement item is cheaper than the original item, balance will be refunded to the customer.
• If the replacement item is more expensive than the original item, customer must pay for the balance.
• If the replacement item is no longer available, and the reason for exchange is change to another size, store credit will be issued.