Return & Exchange Policy

General Policy

We only accept exchanges for unused items within three (3) days after delivery. It must be in the same condition (product and packaging) as when it was delivered. Acceptable reasons for exchange include: 

  • Change to another size
  • Wrong Item Shipped (wrong style/color/size)
  • Damaged Item

Reasons not accepted are: 

  • Change to another color 
  • Sale items (these are final sale and can no longer be exchanged once shipped)

Process

1. E-mail us at hello@gvnthelabel.com or DM us on Instagram at @gvnthelabel

2. Once you've submitted the form, kindly expect a reply within 2 days. After we've reviewed & approved your request, delivery details will be sent in the same e-mail. 

  • If the replacement item is cheaper than the original item, balance will be refunded to the customer.
  • If the replacement item is more expensive than the original item, customer must pay for the balance.
  • If the replacement item is no longer available, and the reason for exchange is change to another size, store credit will be issued.
3. Kindly ship the item back within 3 days & send the proof of pick-up in the same e-mail/DM thread.
  • Kindly include the ff details: Name, Order Number & Reason for Exchange/Return
  • GVN shall bear the shipping cost if the reasons are:
    • Wrong Item Shipped (wrong style/color/size) or
    • Damaged item
  • Customer shall bear the shipping cost if reason is: 
    • Change to another size