Return & Exchange Policy

General Policy

For returns - Refunds are only given via store credit unless the reason for such is due to damaged or defective items that are beyond repair. If a refund is requested for items that are not defective, it will only be given via store credit. 

For exchanges - We only accept exchanges for unused items within three (3) days after delivery. It must be in the same condition (product and packaging) as when it was delivered. Acceptable reasons for exchange include: 

  • Change to another size
  • Wrong Item Shipped (wrong style/color/size)
  • Damaged Item

Reasons not accepted are: 

  • Change to another color 
  • Sale items (these are final sale and can no longer be exchanged once shipped)

Process

1. DM us on Instagram at @gvnthelabel with the details below along with photos of the pair you received in all angles

  • Name:
  • Order Number:
  • Item:
  • Reason for Exchange:
  • Item to exchange to:

2. Wait for us to reply within 2 days. After we've reviewed & approved your request, delivery details will be sent in the same e-mail. 

  • If the replacement item is cheaper than the original item, balance will be refunded to the customer via store credit.
  • If the replacement item is more expensive than the original item, customer must pay for the balance.
  • If the replacement item is no longer available, and the reason for exchange is change to another size, store credit will be issued.
3. Kindly ship the item back within 3 days & send the proof of pick-up in the same e-mail/DM thread.
  • Kindly include the ff details on a piece of paper that's taped on the plastic it came with (do not tape on the box):
    • Name:
    • Order Number:
    • Item:
    • Reason for Exchange:
    • Item to exchange to:
  • GVN shall bear the shipping cost if the reasons are:
    • Wrong Item Shipped (wrong style/color/size) or
    • Damaged item
  • Customer shall bear the shipping cost if reason is: 
    • Change to another size