Agnes Mary Janes in Cream

Our products are all handmade & produced in small batches. Because of this, they tend to sell out very quickly.

Here's a quick tip on when to know if what you're intending to purchase is on hand or for pre-order:

• On-Hand: Does not have the label "pre-order," this means that it's available on hand and can be shipped either on the same day or within 1-4 days. Shipping guide can be found here 
  
  
• Pre-Order: Has the label "pre-order," which can be found beside the product name -- this means it will only be shipped on the ETA stated in the description box (see sample below). Please give a +/- 1 week allowance
  
  
• For Micro Bags (Mini, Original and Medium) 
• After Apr 11: May Week 1
• After Apr 22: May Week 2 to 3
• For Hobo Bags 
• Orders placed after Mar 12 (only for Chili, other colors will arrive by Apr 15-20): Apr 20-30
• Orders placed after Mar 22 (for all colors): May Week 1 to 2
• Orders placed after Apr 11 (only for Chili & Taupe, other colors will arrive by May Week 1 to 2): May Week 3 to 4

How long does pre-order take?

• Typically around 2-3 weeks but it depends on the product, you may view the full guide here 

I'd like to follow up on the status of my order. When will it be shipped out? 

• If your order is on hand, shipping lead time can be found below
• If your order is for pre-order, you may view the pre-order guide to know the ETA

What are your shipping options?  

• Pick up or delivery
• For pick up: 
• Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
• Orders placed before 12nn will be ready by 1pm | before 4pm by 5pm
• For delivery, we use Lalamove for Metro Manila, JRS for Provincial. Lead time is after 1-2 days of packing is:
• Metro Manila: 1-4 days
• Provincial: 3-10 days

How do I track my order? 

• Visit our website www.gvnthelabel.com and click the chatbot option in the lower right corner
• Click track my order 
• If it's still awaiting fulfillment, that means your order has been shipped yet 

What are your payment methods? 

• BPI
• GCash
• PayMongo - For Credit Card

What is your return and exchange policy? 

• Check here to view our policy.

How do I clean my bag/shoe? 

• Our products are made with vegan leather and should be given some TLC!
• We advise that you wipe your item with a damp cloth & allow it to air dry. Make sure to store it in a dry area as well to avoid moisture build-up. 

Do you have a size chart? 

• Yes we do! Click here. 
• If you're still having troubles or are unsure, send us a message on Instagram with your usual cm measurements and US size