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READ ME: Pre-Order Guide & Reminders

Our products are all handmade & produced in small batches. Because of this, they tend to sell out very quickly.

    Here's a quick tip on when to know if what you're intending to purchase is on hand or for pre-order:

    • On-Hand: Does not have the label "pre-order," this means that it's available on hand and can be shipped either on the same day or within 1-4 days. Shipping guide can be found here 

    • Pre-Order: Has the label "pre-order," which can be found beside the product name -- this means it will only be shipped on the ETA stated in the description box (see sample below). Please give a +/- 1 week allowance

    • For Micro Bags (Mini, Original and Medium), orders placed: 
      • On or after May 6: May Week 4
      • On or after May 19: June Week 1

      • For Hobo Bags, orders placed: 
        • After Apr 11 (for Small Chili): May Week 3
        • On or after May 6:
          • All Other Sizes/Colors: May 20-25
          • Large Chili only: June Week 2
          • Large Espresso only: June Week 4 to July Week 1
        • After May 9 for Large Charcoal only: June Week 4 to July Week 1
        • After May 14 for Small/Large Chili & Small Espresso only:  June Week 4 to July Week 1

              Shipping Policy & FAQs

              How long does pre-order take?

              • Typically around 2-3 weeks but it depends on the product, you may view the full guide here 

              I'd like to follow up on the status of my order. When will it be shipped out? 

              • If your order is on hand, shipping lead time can be found below
              • If your order is for pre-order, you may view the pre-order guide to know the ETA

              What are your shipping options?  

              • Pick up or delivery
              • For pick up: 
                • Buyers arrange their own pick-up either through a 3rd party courier or self pick-up
                • Order cut-off: 2pm | Pick-up: 3pm onwards unless otherwise stated, *Same day is only applicable for on hand items, Makati (Full address will be shared in a separate email once order is ready for pick up), usually ready in 4 hours
              • For delivery, we use Lalamove for Metro Manila, JRS for Provincial. Lead time is after 1-2 days of packing is:
                • Metro Manila: 1-4 days
                • Provincial: 3-10 days

              How do I track my order? 

              • Visit our website www.gvnthelabel.com and click the chatbot option in the lower right corner
              • Click track my order 
              • If it's still awaiting fulfillment, that means your order has been shipped yet 
              What are your payment methods? 
              • BPI
              • GCash
              • PayMongo - For Credit Card

              What is your return and exchange policy? 

              • Check here to view our policy.

              How do I clean my bag/shoe? 

              • Our products are made with vegan leather and should be given some TLC!
              • We advise that you wipe your item with a damp cloth & allow it to air dry. Make sure to store it in a dry area as well to avoid moisture build-up. 

              Do you have a size chart? 

              • Yes we do! Click here
              • If you're still having troubles or are unsure, send us a message on Instagram with your usual cm measurements and US size 
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